I guess this is why I call myself a Web 2.0 Enthusiast and not an Evangelist. I love tech. I think it has lots of great possibilities for improving library services. I also think there’s a lot of tech applications that our patrons are using anyway, so it’s probably a good idea for librarians to be aware of them so that we speak the same language. (And who knows…these fun applications may morph into something more usable in library services.) But if your library doesn’t maintain an SMS reference service or if you don’t have a twitter account, are you failing your patrons? No, of course not.
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