mfrisque: If you are are always chasing your users you will not catch them. Make environments they want to be in and they will come. (Highly retweeted comment from Liz Lawley’s closing keynote. Her library has an eclectically furnished, locally run coffee shop with *real* furniture, not stuff from Demco)

via AL Inside Scoop » LITA Forum in Tweets.

1. Is there something I can do about our location to make it fun or interesting for people to just hang out there?

2. Can I provide something for my customers than they can share with their friends?

3. Are there people in my business that are natural conversationalists and social butterflies? Can I put them in constant contact with our customers?

4. Am I standing in the way of letting my employees enjoy each other’s company? What can I do to put them together in interesting and fun environments?

via Creating A Social Business Is Your Next Social Media Challenge | Social Media Explorer.

Zappos Core Values

As we grow as a company, it has become more and more important to explicitly define the Zappos core values from which we develop our culture, our brand, and our business strategies. These are the ten core values that we live by:

1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10. Be Humble

Zappos Core Values | about.zappos.com.