mfrisque: If you are are always chasing your users you will not catch them. Make environments they want to be in and they will come. (Highly retweeted comment from Liz Lawley’s closing keynote. Her library has an eclectically furnished, locally run coffee shop with *real* furniture, not stuff from Demco)
On catching library users
Posted in customer service.
– 2009/10/29
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